Privacy Policy

Introduction

RefrigerationRepairPros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our commercial refrigeration repair directory service.

RefrigerationRepairPros is a directory service that connects users with commercial refrigeration repair technicians and service providers. We do not provide repair services directly, nor do we process service transactions. We facilitate connections between users seeking refrigeration services and third-party service providers.

Information We Collect

Information You Provide

When you use our directory service, we may collect:

• Search Queries: Equipment types, locations, service needs, and other search criteria you enter
• Contact Information: Name, email address, and phone number when you submit inquiries to service providers through our contact forms
• Communication Data: Messages you send through our platform to refrigeration technicians

Automatically Collected Information

When you access our website, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and search patterns
• Location Data: General geographic location based on IP address to show relevant local service providers
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site usage

How We Use Your Information

We use the information we collect to:

• Provide and maintain our directory service
• Connect you with commercial refrigeration repair technicians based on your search criteria
• Facilitate communication between you and service providers
• Improve and optimize our website functionality and user experience
• Analyze usage patterns to enhance our search capabilities
• Send service-related communications (if you opt-in)
• Prevent fraud and ensure platform security
• Comply with legal obligations

Information Sharing and Disclosure

With Service Providers

When you submit an inquiry or contact form, we share your contact information and inquiry details with the specific refrigeration service provider(s) you selected. These providers are independent third parties, and their use of your information is governed by their own privacy policies.

With Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Data analytics and performance monitoring
• Email delivery services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal processes
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Prevent or investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our search functionality
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website contains links to third-party websites operated by refrigeration service providers and other partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Consent

By using RefrigerationRepairPros, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our service.